About

About Bill Lee and Center for Customer Engagement

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Leadership Experience and Benefits of Bill Lee

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Testimonials

Nick Mehta

CEO, Gainsight

"Highly recommended..."

Nick Mehta

Highly recommended. Bill’s Roundtable generated Incredible perspectives from some of the smartest senior leaders and investors in business. His passion for the future of the customer is provocative and inspiring.

Martin Haering

CMO, Finastra

Martin Haering

Under Bill's leadership, now is the time for customer advocacy and engagement managers to up-level your thinking about all the ways that customers can grow the business. And be bold—people like me want you to tell us these things.

Don Peppers

Author

Bill Peppers

Bill leads one of the most interesting communities of customer-led professionals I’ve seen. His book, The Hidden Wealth of Customers (HBR), has innovative frameworks—such as “AIC” customers—critical for today’s C-suites.

Jake Sorofman

CMO, Visier

Jake Sorofman

Bill is a true visionary in the emerging world of Customer Marketing. There are few people I know who are as passionate and dedicated to the culture and practice of building your customer advocates into your most important flywheel for driving profitable growth.

Carol Meyers

Independent Board Director,
Growth Advisor

Carol Meyers

With Bill’s guidance, we thought deeply and spoke frankly about the barriers to customer centricity, and developed radical, research-based strategies to overcome them.

Chris Adlard

Author

Chris Adlard

Bill is a pioneer of the 21st century customer relationship.

Vickie Cooney

VP, Market Development,
AmerisourceBergen

Vickie Cooney

The value was unbelievable. If we’d had this knowledge when we first started, we’d be in a better place today when it comes to customer excellence.

Jackie Breiter

VP, Customer Success
CA Technologies

Jackie Breiter

When it comes to developing high-impact customer relationships, I found out very quickly that all roads on that issue lead to Bill Lee.

Sarah Davis

Director of Customer Marketing,
Invoca

Sarah Davis

Bill is leading a revolution in the way that customers take us to market and build our business.

Genevieve Guerette

Director of Customer Marketing,
App Annie

Genevieve Guerette

Bill gets us out of the day-to-day demands from stakeholders and into our customers’ potential to grow the business.