To get the full picture of the rich content exchanged at the 2016 Summit on Customer Engagement, you would have had to be there. But second best is to get access to the content from the Summit. For this issue of Reference Point, I'm offering the power points --with audio--to our readers. To access them, please click here (pw: 2016sce).
Also, to learn more about what happened at the Summit--including award winners for best presentations and program excellence, the newest inductees into our Hall of Fame, companies of your peers who attended the Summit, and more--please click here.