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Last week’s webinar with Christina Kosmowski, CEO of LogicMonitor, was incredible.   Christina is what we call a Cathedral Builder. She used her background in customer engagement and success to ascend to the C-Suite.     If you have a similar ambition, below are some powerful tips from Christina (below), along with information about our Cathedral Builder’s Initiative (blue box below).   All the best, Bill …

CEO Christina Kosmowski’s TIPS on ascending to the C-suite Read More »

In our last PART 3, we talked about WHY the Great Downsizing is a HUGE opportunity for Customer Marketing, especially for the Cathedral Builders in the profession.   In PART 4 of our 10-part series on Achieving the CX Career of Your Dreams we’re talking about HOW you leverage this opportunity!   It’s based on critical points from last month’s …

PART 4: Two CEOs on How to Accelerate Your Career Read More »

Check out the third of our 10-part series on Achieving the CX Career of Your Dreams. Given our chaotic tech economy, we’re adding a SPECIAL WEBINAR on Feb. 22 with two of our Roundtable luminaries! (Please see the graphic >) _________ But first, a recap:   PART 1: Your most important strategy to achieve your dream career is to …

PART 3: The “Great Downsizing” is actually a Huge Opportunity for Customer Marketing Read More »

Check out the second of our 10-part series on Achieving the CX Career of Your Dreams. First, a recap of Part 1, about the critical strategy for getting to the C-suite AND saving your job in the meantime:   First, be perceived as INDISPENSABLE to profitable growth of the business by both your Customer Marketing program and you personally. This …

Part 2: Barriers to Customer Marketing Excellence Read More »

As promised, I’m excited to send you the first of a weekly 10-part series on Achieving the CX Career of Your Dreams.   This is for CX professional in Customer Marketing, Customer Success, Customer Community, Customer Advocacy, Customer Advisory Boards and related customer professions. It’s especially for Cathedral Builders who aspire to a career in senior leadership—including …

PART 1: Your Most Important Career Strategy Read More »